Customer Reviews

Zach was very helpful and knowledgeable with figuring out the issue to my vehicle, and I was able to get my vehicle fixed promptly.

All good.

I feel the negotiation for my new GMC was fair and square.

Great communication. Brandi is the best!

This is the second GMC we've bought from Dennis Dillon and the experience this time went just as smoothly as last time. Ty was great. We would definitely buy a car from this dealership again.

Kordell was awesome to work with, made sure everything I needed was addressed and Brandon in finance was super helpful and clear about everything.

Everyone was very friendly and helpful. We enjoyed our buying experience at Dennis Dillion and would recommend them to anyone looking to buy a vehicle.

Quick service and easy to schedule. Brandi was great to work with.

Brandi in service is always just top notch . Great customer service

Everyone was friendly. I took over five hours to buy my new truck. The customer area is sales was a little too cold.

Zach got me in and out for an oil change and verified that I didn't want to have a software update completed. This was perfect because I was backed up to another appointment and needed a good estimation of times for each service so I could decide what services I could do that day. He also asked about my overall satisfaction with my truck and gave me some good insights on how to manage issues with the paint. I had my keys back in hand within 30 minutes and he made it easy to set up another appointment for the recall later down the road.

I am writing to express my serious dissatisfaction with the service I received at your dealership regarding the modifications made to my truck, which included the installation of modified bumpers, new lights, and a WeBoost system. Initially, I was informed that the job would take approximately one day, with the possibility of extending to two days. Unfortunately, the communication from my service representative, Mitchell, was consistently poor. On the second day, I attempted to inquire about the status of my vehicle but received no response for four hours, despite multiple attempts to message him and to contact the service department directly. On the third day, it took several phone calls and a voicemal just to speak with someone. Nobody was working on the truck and the couple minor issues (seat heater and splash guard) that Mitchell said would be finnish were not going to be looked at that day and there was no estimate as to when they would be looked at. Here is a breakdown of the issues I had on day 3: 1. **Communication Breakdown:** Despite sending direct messages, leaving numerous calls, and voicemails on the service line, I received no response. I did eventually get through to a person. I learned that Mitchell was out sick on day three, but no one else was managing his communications. 2. **Installation Errors:** a. **Lighting and Switches:** The switches for the new lights were not installed correctly, rendering part of the lights inoperable. Additionally, the installation of the WeBoost system was not intuitive, and no one was available to explain its operation or demonstrate its use. b. **WeBoost Switch:** I was told there would be an on/off switch added for the WeBoost. There is not, which added to the confusion. c. **Bumper Quality:** The rear bumper appeared unfinished upon inspection. It turned out that the bumper was shipped without the necessary finishing hardware, which was an oversight by your team. I was later informed by your sales representative at Sawtooth (because I called him instead of the service department, because he answers his calls) that a new set of hardware would be sent, necessitating yet another visit to your dealership. The total cost for these services was approximately $15,000. Given the amount of rework required and the lack of communication, this seems disproportionately high for the quality of service received. While I understand that not everything can go perfectly, the lack of communication and the numerous installation errors are unacceptable. This experience has been extremely disappointing and reflects poorly on the service standards of your dealership.

Thanks for taking care of my unscheduled service need in a timely fashion.

Brandi is the best service writer ever!

I was able to set the appointment for just a couple days out from my phone call. As always, Service Writer Brandi did an excellent job in checking us in and keeping us informed when our truck was ready for pick up.

Chad did an excellent job of helping me decide on what maintenance I needed on my Yukon and getting it out on time.

I’m glad I bought a truck that is close to my office. This truck has spent more time in the shop than all the vehicles I’ve owned combined. It’s disappointing that I can take the truck in for something simple and then have to find a way home because it couldn’t be finished or the mechanic was overbooked. I definitely have buyers remorse.

Austin and the team did an amazing job taking care of my truck. They were able to get it in early when I made the mistake of bringing it down on the wrong date. Got me a great loaner to use, and the work done was perfect.

Anthony was great

Had cilajet added and tried to get my cameras to work again. They stopped working the day after I purchased the truck! Still waiting on a part to “fix” it