Customer Reviews

Chad was great and made me feel well taken care of.

I’ve never had a service rep like Brandi in my many adult years of vehicle ownership. Her attention to details, communication which is HUGE to me is like no other. She sets the bar extremely high!

Informative to the point and honest

I contacted DD to possibly purchase a car before year-end. Anthony Chavez was my first point of contact and was a consummate professional throughout our time together. He spoke with me on the phone several times and followed up quickly with emails. He is an excellent communicator and an asset to Dennis Dillion. When I arrived on the 30th, he had given me directions and stayed in touch regarding my arrival time frame. As soon as we began to discuss the car purchase, I was at ease with his knowledge and encouragement that we would find a price and terms that would work for me and DD. I enjoyed my experience working with him and his team. He was with me every step, through the trade-in of my car into the financing, pulling credit, and negotiating a price. He stayed with me until after 6:30 PM while the loan was completed and had the car clean, warm, and ready for me to drive home. He gave me a detailed tutorial on the new GMC Yukon Denali, including a drive on the freeway. He followed up the day after and several times since then. Anthony is genuine and sincere. I never felt pressured to buy or rushed. He is a family man, and we discussed his kid and wife. It was an enjoyable experience. If ten is the top rating I give Anthony Chavez a 12. Superior service and a great guy. Thank you!

Brandi is awesome. As always great care was taken of me and my vehicle.

Zach was very helpful and knowledgeable with figuring out the issue to my vehicle, and I was able to get my vehicle fixed promptly.

All good.

I feel the negotiation for my new GMC was fair and square.

Great communication. Brandi is the best!

This is the second GMC we've bought from Dennis Dillon and the experience this time went just as smoothly as last time. Ty was great. We would definitely buy a car from this dealership again.

Kordell was awesome to work with, made sure everything I needed was addressed and Brandon in finance was super helpful and clear about everything.

Everyone was very friendly and helpful. We enjoyed our buying experience at Dennis Dillion and would recommend them to anyone looking to buy a vehicle.

Quick service and easy to schedule. Brandi was great to work with.

Brandi in service is always just top notch . Great customer service

Everyone was friendly. I took over five hours to buy my new truck. The customer area is sales was a little too cold.

Zach got me in and out for an oil change and verified that I didn't want to have a software update completed. This was perfect because I was backed up to another appointment and needed a good estimation of times for each service so I could decide what services I could do that day. He also asked about my overall satisfaction with my truck and gave me some good insights on how to manage issues with the paint. I had my keys back in hand within 30 minutes and he made it easy to set up another appointment for the recall later down the road.

I am writing to express my serious dissatisfaction with the service I received at your dealership regarding the modifications made to my truck, which included the installation of modified bumpers, new lights, and a WeBoost system. Initially, I was informed that the job would take approximately one day, with the possibility of extending to two days. Unfortunately, the communication from my service representative, Mitchell, was consistently poor. On the second day, I attempted to inquire about the status of my vehicle but received no response for four hours, despite multiple attempts to message him and to contact the service department directly. On the third day, it took several phone calls and a voicemal just to speak with someone. Nobody was working on the truck and the couple minor issues (seat heater and splash guard) that Mitchell said would be finnish were not going to be looked at that day and there was no estimate as to when they would be looked at. Here is a breakdown of the issues I had on day 3: 1. **Communication Breakdown:** Despite sending direct messages, leaving numerous calls, and voicemails on the service line, I received no response. I did eventually get through to a person. I learned that Mitchell was out sick on day three, but no one else was managing his communications. 2. **Installation Errors:** a. **Lighting and Switches:** The switches for the new lights were not installed correctly, rendering part of the lights inoperable. Additionally, the installation of the WeBoost system was not intuitive, and no one was available to explain its operation or demonstrate its use. b. **WeBoost Switch:** I was told there would be an on/off switch added for the WeBoost. There is not, which added to the confusion. c. **Bumper Quality:** The rear bumper appeared unfinished upon inspection. It turned out that the bumper was shipped without the necessary finishing hardware, which was an oversight by your team. I was later informed by your sales representative at Sawtooth (because I called him instead of the service department, because he answers his calls) that a new set of hardware would be sent, necessitating yet another visit to your dealership. The total cost for these services was approximately $15,000. Given the amount of rework required and the lack of communication, this seems disproportionately high for the quality of service received. While I understand that not everything can go perfectly, the lack of communication and the numerous installation errors are unacceptable. This experience has been extremely disappointing and reflects poorly on the service standards of your dealership.

Thanks for taking care of my unscheduled service need in a timely fashion.

Brandi is the best service writer ever!

I was able to set the appointment for just a couple days out from my phone call. As always, Service Writer Brandi did an excellent job in checking us in and keeping us informed when our truck was ready for pick up.